Support

Welcome to the Audacy Support page. Listed below are important documents for your convenience as well as links for our Product Listing and Resources page. If you cannot find what you are looking for, feel free to call our Customer Service number listed.

General Support

Return Policy Statement:
All requests for returns of AUDACY™ Wireless Lighting Control Products must be done in writing and directed to the IDEAL Advanced Wireless Solutions Division. Terms of returns will be determined by the factory according to the individual facts in each case. IDEAL reserves the right to subject any return to a restocking charge of 25%. All returns must be approved by IDEAL Sales Management. All “Special Order” non-standard products are non-returnable. Unauthorized returns will not be accepted.


Order Cancellation Policy Statement:
Orders in excess of $50,000 will be subject up to to a 20% cancellation fee if cancelled after 10 business days of purchase order acknowledgement. Terms of cancellation fees be determined by the factory according to the individual facts in each case.